Today I tried ordering, and they said no they wouldn't replace the pizza today because mary ann wasn't there, the manager thats on today took 20 minutes to pull up the 729-4834, she kept saying she didnt have any record of it, and yes i gave her both numbers and told her everything i just told you, she was very nice at first, and yes i was upset she wouldn't help me properly so she said theres nothing I can do,it says you already got the pizza last night, again 20 minutes on the phone, and I asked if she would call mary ann she said NO shes on a vacation day that it wasn't possible, so she said if I went top topsham got thew pizza and bring it back that she would replace it, This whole thing was your Brunswick stores fault, i wish there was another local PIZZA hut because Id never go there agin ,I rememeber last year I had a similar problem and again it was done nothing with, SUSAGE I DONT EAT SAUSAGE, thats why we don't order it , my dad use to order it from your Brunbswick store,and since he passed away we haven't ordered from that house but we do get stuff fro you all the time , my fiancey orders, im not happy about contacting you at all about this and I dont want you Mary ellen to contact me either im so upset about this if I dont get my Pizza that I paid for with cash corrected I will not order from your Brunswick store again i have almost the whole pizza sitting in topsham right now, I would have paid the delivery fee and a $5 tip But the manager said no that I would have to go all the way theere pick it up and bring it in, when I get there i will take a picture and email it to you and show you, that we were not trying to get a free pizza, FURTHER more, to drive all the way there-to brunswick to topsham, would cost me $5 in gas so why would i do that , id rather pay to have it delivered, yesterday the manager could have offered to bring me a new pizza and pick up the old one if I didnt mind paying the delivery fee which i shouldnt have had to , they made MY PIZZA wrong,,, but I would have paid the small$3 fee plus tip, Thank you hope thi s works itself out, I dont like to complain but whena business has a problem the owner should know about it for if it goes on unknown then the business will end up hurting because of bad costomer service,
I have been treated poorly again there so far....
My address is
Thank you for your time
Maria Burchfield
VIC_
UPDATE: I asked for the manager not to call me because I know she will not make it right because 2 years ago they didn't make it right i paid for 2 pizzas and couldn't eat 1 pc of PIZZA because it had nasty sausage on it........they wouldn't make it right.i got a msg from manager to call her and i will tell you what happens when i do...
Well no one called me back again I was so aggravated with this place I didn't
bother calling back besides ai was busy all week..
I am PISSED OFF I asked them not to have her call me, lets see if I get a gift card in the mail.....
8-28-13
Nothing resolved yet, almost a week later I get a msg saying bring the pizza in and they will remake it for me
I was supost to do what with the pizza for a week???????
so far I lost $11
UPDATE~~9-1-13
still nothing no gift card or nothing!!! I'm very satisfied with them at this point, ill let you know if they ever fix this, I will never order from them again if they don't make it right
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