Wednesday, August 21, 2013

pizzahut dispute~NO Sausage PLEASE

Well they were going to make the right pizza for me,because  mine had breakfast sausage and pork and we asked for no sausage I even made sure when I got there,   to pick it up, the guy showed me the pizza and I asked "thats not sausage or pork, he said "no it was ONLY BEEF(burger, so i said ok, I asked why there wasn't black olives he said they made a supreme not a super supreme with no sausage or pork, we asked for a SUPER supreme fully loaded pizza, he did ask if I wanted him to put the black olives for that was all it was missing, I said no thank you I didn't have enough time, thats why we called a head, i took the pizza to topsham and after smelling it i could smell sausage so I called your Brunswick store talked to mary ann and she INSISTED that we ordered wrong PIZZA,we didn't, that the girl that took the order said she took the order right,and I will still argue she didn't, so anyways  Mary ann said for me to call and speak to Cory for she wouldn't be there and that I could pick up another remade pizza, That was after about 35-40 minutes Of Convincing her that I wasn't trying to get a free pizza, I we just couldn't eat the sausage they had put on it, were not picky people we are allergic thats why we don't get sausage on the pizza,i mean it s only $10 after all, and I didn't want to drive all the way to Bruynswick again for i already had to drive to augusta JUST FOR A PIZZA, But finally after all that time talking to her on the phone she said ok ill make you another pizza the way you ordered it and just call when you're on your  way and Talk to Cory, so i headed to augusta, when I got back I ended up in the Emergency room I was back in town at 8 30 p.m was in ER for about 3 hours, so I wasn't able to to get the right pizza I was promised they would fix, so I assumed the next day would be fine, Iv been at Dr all day today, feeling sick, I ended up trying to eat a pc of pizza last night when I headed to augusta and it was horrible some pieces don't even have cheese on it,no black olives, which we always get this,not enough cheese to much sauce, I wanted so badly to order from you every week end i'm tired of dominoes so the pizza we ordered from phone number 207-20 was the best pizza i have ever had for my half had pork so i tried the other pinnapple half it was the best, plenty of cheese not to much sauce I mean id do a write up on this pizza, it was perfect, well his half was, anyways i never tried that so im thankfull because I would never have tried it if my half didnt have that pork on it...so
Today I tried ordering, and they said no they wouldn't replace the pizza today because mary ann wasn't there, the manager thats on today took 20 minutes to pull up the 729-4834, she kept saying she didnt have any record of it, and yes i gave her both numbers and told her everything i just told you, she was very nice at first, and yes i was upset she wouldn't help me properly so she said theres nothing I can do,it says you already got the pizza last night, again 20 minutes on the phone, and I asked if she would call mary ann she said NO shes on a vacation day that it wasn't possible,  so she said if I went top topsham got thew pizza and bring it back that she would replace it, This whole thing was your Brunswick stores fault, i wish there was another local PIZZA hut because Id never go there agin ,I rememeber last year I had a similar problem and again it was done nothing with, SUSAGE I DONT EAT SAUSAGE, thats why we don't order it , my dad use to order it from your Brunbswick store,and since he passed away we haven't ordered from that house but we do get stuff fro  you all the time , my fiancey orders, im not happy about contacting you at all about this and I dont want you Mary ellen to contact me either im so upset about this if I dont get my Pizza that I paid for with cash corrected I will not order from your Brunswick store again i have almost the whole pizza sitting in topsham right now, I would have paid the delivery fee and a $5 tip But the manager said no that I would have to go all the way theere pick it up and bring it in, when I get there i will take a picture and email it to you and show you, that we were not trying to get a free pizza, FURTHER more, to drive all the way there-to brunswick to topsham, would cost me $5 in gas so why would i do that , id rather pay to have it delivered, yesterday the manager could have offered to bring me a new pizza and pick up the old one if I didnt mind paying the delivery fee which i shouldnt have had to , they made MY PIZZA wrong,,,  but I would have paid the small$3 fee plus tip, Thank you hope thi s works itself out, I dont like to complain but whena business has a problem the owner should know about it for if it goes on unknown then the business will end up hurting because of bad costomer service,
I have been treated poorly again there so far....
My address is

Thank you for your time
Maria Burchfield
VIC_

UPDATE: I asked for the manager not to call me because I know she will not make it right because 2 years ago they didn't make it right i paid for 2 pizzas and couldn't eat 1 pc of PIZZA because it had nasty sausage on it........they wouldn't make it right.i got a msg from manager to call her and i will tell you what happens when i do...


Well no one called me back again I was so aggravated with this place I didn't
 bother calling back besides ai was busy all week..
I am PISSED OFF I asked them not to have her call me, lets see if I get a gift card in the mail.....

8-28-13
Nothing resolved yet, almost a week later I get a msg saying bring the pizza in and they will remake it for me
I was supost to do what with the pizza for a week???????
so far I lost $11

UPDATE~~9-1-13
still nothing no gift card or nothing!!! I'm very satisfied with them at this point, ill let you know if they ever fix this, I will never order from them again if they don't make it right

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